Frequently Asked Questions

Everything you need to know about shopping with Ted Baker.

How can I track my order?

Once your order has been dispatched, we will send you a confirmation email containing a tracking link so you can follow your parcel's journey.

What is your return policy for online purchases?

We offer a 30-day return window for all online orders. Items must be in their original condition, unworn, and with all Ted Baker tags still attached.

Do you offer international shipping?

Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I find the right size?

Please refer to our comprehensive Size Guide found on each product page, which includes specific measurements for our clothing, footwear, and accessories.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.

Can I cancel or amend my order after it has been placed?

Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.